+1 on the obsolete tag On Fri, Apr 13, 2018 at 5:13 PM, ajs6f <[email protected]> wrote:
> > Yet open tickets do in some ways suggest they may happen sometime which > isn't the case. > > Agree 100%. > > I'm pretty happy closing tickets with a status that indicates just what > you are saying; "This is so old that we can no longer effectively work it. > If you disagree, please open a new up-to-date ticket. " Maybe we can have a > closed ticket status like "OBSOLETE" or something like that? > > Adam > > > On Apr 13, 2018, at 11:58 AM, Andy Seaborne <[email protected]> wrote: > > > > The number of unresolved tickets has climbed a bit recently so I cheated > and went and cleaned up some old ones to keep the count down. The batch > today were over 4 years old (arbitrary choice) and look to be done, > superseded or in some way no longer relevant. > > > > I thought they were all clear-cut but do reopen them if you see ticket > differently. > > > > Generally, what to do about old tickets? > > > > Some are still relevant, some are addressed elsewhere, some have drifted > to the point of being difficult to understand. Where an old ticket that > isn't getting any interest (there are at least 5 SDB tickets), I don't see > that having it open serves much purpose; it isn't a promise to do anything > about it. If new information comes along, it is likely in a new ticket. Yet > open tickets do in some ways suggest they may happen sometime which isn't > the case. > > > > Thoughts? > > > > Andy > > > > -- I like: Like Like - The likeliest place on the web <http://like-like.xenei.com> LinkedIn: http://www.linkedin.com/in/claudewarren
