It turned out to be just another silly mistake in our setup. Thanks.
On 05/Apr/2018 08:51, Martin Gruner wrote: > Hello Ismael, > > can you give more detail about what you did and what didn’t work, please? > > Best regards, > > Martin Gruner > Team Lead R&D > > OTRS AG > Bahnhofplatz 1a > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: > DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > (Vorsitzender), Christopher Kuhn, Sabine Riedel > > ____________________________________________________ > > OTRS Business Solution™ 6 – Organisation. Sicherheit. Kommunikation. > Struktur. – Flexible Lösungen für Erfolg im Unternehmen > Link: https://www.otrs.com/?lang=de&utm_id=1032 > > > Mehr Infos: > + Lösung: https://www.otrs.com/produkte/?lang=de&utm_id=1033 > + Success Stories: > https://www.otrs.com/kunden/success-stories/?lang=de&utm_id=1034 > + Trainings: https://www.otrs.com/public-otrs-trainings/?lang=de&utm_id=1035 > > > Am 04.04.2018 um 21:44 schrieb Ismael Luceno <ism...@iodev.co.uk>: > > > > I'm not sure it was clear, so I'm rephrasing: I've written a customer > > module, but it's loading the Agent skin, and I don't see a way to choose > > between those, so I'm guessing I did something wrong but can't figure > > out what... > > > > On 04/Apr/2018 16:30, Ismael Luceno wrote: > >> On 04/Apr/2018 10:24, Martin Gruner wrote: > >>> Hello Ismael, > >>> > >>> the files you added are already there in 000-Framework and will thus > >>> have no effect on the final list. Adding new files should work though. > >>> The files need to be present in the currently selected skin (or as a > >>> fallback in the »default« skin). > >>> > >> > >> Thanks! > >> > >> It's so frustrating when you know it's something silly but yet > >> you keep missing it... I somehow couldn't connect what I've read with > >> what was going on. IIRC, files in "default" are read first, then the > >> custom skin. > >> > >> On top of that I'm having another issue, which is I can't seem to find > >> the way to select between the Customer and Agent skins in my modules; > >> surely I missed it while skimming through the documentation... > >> > >> Best regards. > >> _______________________________________________ > >> OTRS mailing list: dev - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/dev > >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev > > > > -- > > Ismael Luceno > > http://iodev.co.uk/ > > _______________________________________________ > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev -- Ismael Luceno http://iodev.co.uk/ _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev
