Customer request automatic assignment using Customer request type (need adding
field)
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Key: OFBIZ-1884
URL: https://issues.apache.org/jira/browse/OFBIZ-1884
Project: OFBiz
Issue Type: New Feature
Components: order
Affects Versions: SVN trunk
Environment: any
Reporter: Hans Bakker
Assignee: Hans Bakker
Priority: Minor
Fix For: SVN trunk
If a customer request is entered into the system via a website by the requester
it is required to be able to assign an employee group who should handle the
request.
It is proposed to do this via the Customer request type. In this entity a
partyId field needs to be added which can relate to the partyRelationship
entity to create an employee group.
Then it is possible to list all open customer requests for a certain party or
partygroup member. If a customer request is processed, the logged in parson can
be added to the customer request roles entity to indicate that fact.
So this jira issue proposes to add a field to the 'customer Request type'
entity to add the field: responsiblePartyId
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