On Thu, Mar 21, 2013 at 12:24 PM, Kay Schenk <kay.sch...@gmail.com> wrote: > On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir <robw...@apache.org> wrote: > >> Users report that they install 3.4.1and it crashes quickly after >> starting. Reinstall doesn't help. Currently we point users to a >> forum post explaining how to rename or remove the profile. This >> beyond the skill level of most users. >> > > oh gee! Well maybe we should have a look at these posts and improve them, > put them somewhere else -- on the wiki? I wouldn't think removing a profile > file would beyond the skill level of most users. >
As RGB mentioned, it is the need to access hidden folders in strange directories. We have 75 year old pensioners with only basic computer skills running into these problems. We need something really simple. > >> >> Is that the best we have now for a recommendation? I thought Oliver >> found out that this was related to update checks. Does disabling >> auto-updates work as a fix? >> > > Well it might, I would think, but is this desirable? > > If it stops the crashes, then I think that is a good solution. Maybe we mention also that this disables automatic update notifications and ask them to since up for the announcement list at the same time. But I think of it this way -- If AOO is crashing repeatedly for the user then they are unlikely to continue using the product. So if disabling the update notifications fixes their problem, then it is a good thing. -Rob >> >> -Rob >> - >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> >> > > > -- > ---------------------------------------------------------------------------------------- > MzK > > "Achieving happiness requires the right combination of Zen and Zin." --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
