Am 02/07/2014 07:29 PM, schrieb Andrea Pescetti:
Rob Weir wrote:
Is anyone else noticing that almost no one uses the link to report
website issues to actually report website issues?
We get a mix of correct submissions (i.e., website stuff) and ultra-FAQs
(restore windows).
I guess this is due to the fact that ultra-FAQs are so frequent that
even if 10 out of 10 first-page search result for "openoffice restore
windows" do indeed describe how to fix the problem, there is still
someone left who will try to contact us instead of simply solving the
problem, and in doing so he will find the dev mailing list link post here.
Maybe we can add a link just above the "Reporting a problem" link saying
that they should read the Release Notes and check if the problem is
known? But the page is already full of good links for this...
Maybe send web site issue reports to Bugzilla instead?
I'm not sure this will work. We also got several minor broken link
reports that we wouldn't have received if the person had to create a
Bugzilla account to this purpose.
I also don't like to send users to BZ with just a report about broken links.
Furthermore, how to differenciate them from the others which want
support? Via the links on the "contact_us" webpage it doesn't work well
- it seems.
Marcus
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