Hi Peter, all
On 18-10-2016 01:29, Peter Kovacs wrote:
There is this Bug where people request to make it simpler to file a
Problem...
I dont know. I find it intimidateing to file a bug at all.
Bugzilla is a technical tool designed by developers for developers.
The simple fact that you need to subscribe to bugzilla is the first
obstacle to reporting a bug.
As a long time bug reporter I consider that Bugzilla is NOT user
friendly. It is possibly the most systematic tool available.
I am not aware of any bug tracker system that is user friendly... I
think that it's not possible to be systematic, concise, accurate and
friendly at the same time.
Should we close this?
https://bz.apache.org/ooo/show_bug.cgi?id=58861
What argument would you use to close it? NOT_AN_ISSUE is not true. It is
definitely not OBSOLETE...
Maybe WONT_FIX with the true argument that the community does not have
the manpower to switch to another tool.
Or would we keep this as a link to maybe switch to Jira. (I personly
prefer Jira over Bugzilla. But I think it is a huge effort to switch
the tracker.)
Moving to a new tracker (even if it was more user friendly) only makes
sense if there is a reasonable number of QA people triaging the reports
and of developers actively fixing bugs.
Reporting a bug creates the obvious expectation that the bug will be fixed.
If the tool is friendlier/simpler it will get more bug reports but also
more people with more expectations...
Just my 2 cents
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