On 12/29/2018 12:49 PM, Jörg Schmidt wrote: > >> From: Peter Kovacs [mailto:pe...@apache.org] >> Sent: Saturday, December 29, 2018 3:17 PM >> To: dev; users >> Subject: [discussion] get rid of NOT_AN_OOO_ISSUE >> >> Hi all, >> >> I would like to get rid of the Resolution "NOT_AN_OOO_ISSUE". This >> leaves people angry and it is annoying to Copy paste or just rewrite >> always the same stuff. >> >> So I wonder if we could add a component user support, and allocate the >> users list to it. With that we have a broader community >> looking at those >> help requests, and handle them like every other Issue. Also maybe the >> barrier between developers/testers and user support gets >> reduced a bit. >> >> If it is a bug someone can simply change the component and we >> can check >> for reproducibility. Instead of NOT_AN_ISSUE I would like to >> have FIXED >> by workaround or something similar. >> >> >> can you take some time and write your opinion? > > my opinion: > Bugzilla is not a support ticket system. If we were to start inviting users > (through an appropriate category in Bugzilla) to submit support requests > here, we would be creating additional work for ourselves. > > I don't think there will be more satisfaction through more tolerance in the > use of Bugzilla. See the following example: > For years, we have tolerated misbehavior by users on the German users mailing > list (users...@openoffice.apache.org), and what we achieve is not happy > users, but confusion, inefficiency, and frustration among volunteers and > users. > > > Sorry, I understand your concern, but I don't think we can solve the problems > of misuse of Bugzilla in that way. > > > greetings, > Jörg > Peter;
As Marcus stated earlier NOT_AN_OOO_ISSUE is a valid response to an issue that does not have it's roots in AOO and should be used as such. Bugzilla is a bug tracking system and not an support help desk. Keith
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