One system that Bugzilla has (Which we don't employ) is a system of
vouching for users
Basically when a new user comes along, all of their bugs are marked
UNCONFIRMED - unconfirmed bugs don't appear on bug queries by default,
but you do get bugmail, and you can query specifically on them.
When a user has filed some good bugs, any non-new-user can vouch for
them and from that point forward any bug they file will get marked as
NEW rather than UNCONFIRMED.
However, I it still requires people to sign up for a bugzilla
account/etc...
I still think the simple web form, which dumped into a database that
was browsable, would do the job. If anything we could add an extra
internal field, bug #, which means the feedback has been 'converted' to
a bug...
Alec
Mike Taylor wrote:
True - I wasn't thinking along those lines.
I guess we need to upgrade bugzilla so we can investigate bugs via
email and see if that can be done.
That still requires someone to filter the incoming bugs tho
On Jan 12, 2006, at 6:35 PM, Ted Leung wrote:
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Supplying an e-mail address != registering for yet another web
account. e-mail address: yes. account: no.
On Jan 12, 2006, at 3:26 PM, Mike Taylor wrote:
IMO if you are not going to record some way
of communicating back to the user that the bug has been fixed/worked
on/whatever then you may as well just toss it into the bit bucket.
- ----
Ted Leung Open Source Applications Foundation (OSAF)
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