Heikki Toivonen wrote:
Yes.Is this too hard? https://bugzilla.osafoundation.org/enter_bug.cgi?product=Chandler&format=guided This is what I think we need: A web form with no more than 5 fields and a submit button. That's it. No multi-part account-creation and searching for previous bugs. 5 fields seems like a good maximum, I'd say even fewer is better. One of those fields should be an optional e-mail address, and one of those fields needs to be a free form comment area. The only other things that I think we'd want to collect are: 1) platform - mac/win/linux - that's it, nothing else 2) type of feedback - bug, suggestion, complaint, etc 3) short description for our own records so we could view them in a table UI... There must be some open-source CGIs for doing just this somewhere... Alec We need almost all of the info, but there of course are different ways to ask for it, and gather some of it automatically. The less information there is in the bug report, the more work it is for us to try and figure out what to do with it. I really do think an email address should be required. When you take a random person reporting a bug (possibly the first time in their life), they are just not going to be filing a usable report. There needs to be some back and forth between the reporter and us to figure out what the issue is exactly and how to reproduce it. Without the email, I fear we would just be wasting time with unintelligent reports that we eventually need to close as INVALID. Now the "talkback" tool that I will be working on for 0.7 is something that could be anonymous (although email address can be provided) - basically a crash report or similar tool for Chandler. The idea with this tool is that it automatically gathers much of the data needed to fix a bug, so bad user comments don't matter so much. Also, the idea with this thing is that lots of reports will be aggregated and we would be working on the most frequently reported issues and ignoring everything else. But its just not good to ignore regular bug reports. |
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