Have you tried using the web encoding description? Don't currently use soap
but would try something like:
my $Ticket = $RPC->Dispatch(
$User, $Pw,
'TicketObject', 'TicketCreate',
TN => $TicketID,
Title => 'öäü', # web encoding of öäü
Queue => 'Raw', # or QueueID => 123,
Lock => 'unlock',
Priority => '3 normal', # or PriorityID => 2,
State => 'new', # or StateID => 5,
CustomerNo => '123465',
CustomerUser => '[EMAIL PROTECTED]',
OwnerID => 1, # new owner
ResponsibleID => 1, # new responsible
UserID => 1,
);
Have no way of testing but should be worth a shot.
Greg Horne
gehorne
geh
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Sven Waibel
Sent: Tuesday, August 14, 2007 2:32 AM
To: [email protected]
Subject: [dev] Encoding via SOAP
Hi,
i want to create a ticket with umlauts in the title via SOAP.
Here is a code snippet:
my $Ticket = $RPC->Dispatch(
$User, $Pw,
'TicketObject', 'TicketCreate',
TN => $TicketID,
Title => 'öäü',
Queue => 'Raw', # or QueueID => 123,
Lock => 'unlock',
Priority => '3 normal', # or PriorityID => 2,
State => 'new', # or StateID => 5,
CustomerNo => '123465',
CustomerUser => '[EMAIL PROTECTED]',
OwnerID => 1, # new owner
ResponsibleID => 1, # new responsible
UserID => 1,
);
The result of the ticket creation is, that the characters are not umlauts.
Charset is set to iso-8859-15, because i need the € sign.
When i create a ticket with umlauts in OTRS, the characters are right.
Could anybody give me a hint to get the signs into OTRS?
Thanks
Sven
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