Hi Ronaldo,
On Apr 16, 2009, at 05:49 , Ronaldo Richieri wrote:
I'm trying to link a FAQ item to a Service.
When an agent choose a Service to a ticket, I'd like to show him one
specific faq item to that item. Off course he will be able to search
for another faq itens, but I'd like to have one to each service.
I thought that I could use th LinkObject thing, but I didn't find
any documentation about that. Do you guys have a tip for me about
the LinkObject or other tip about how I should do this connection?
You mean in the ticket create screen, after selecting an service you
want an additional FAQ link to find all (or one) FAQ item which is
linked to this service?
-Martin
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