Any idea about how can I implement this? Should I use the Link Object? If yes, How can I do this?
I also think about using the FAQ Item free keys and values. I can put the service ID on Free key 1 of a FAQ Item and them write some code to get it back when necessary. Is there a way to enable the Free Keys of FAq Itens at frontend? Today I only can access it directly on the database :-) Thanks :-) Ronaldo Richieri 2009/4/16 Ronaldo Richieri <[email protected]> > Yes! Exactly. > > On Thu, Apr 16, 2009 at 5:42 AM, Martin Edenhofer <[email protected]> wrote: > >> Hi Ronaldo, >> >> On Apr 16, 2009, at 05:49 , Ronaldo Richieri wrote: >> >> I'm trying to link a FAQ item to a Service. >>> >>> When an agent choose a Service to a ticket, I'd like to show him one >>> specific faq item to that item. Off course he will be able to search for >>> another faq itens, but I'd like to have one to each service. >>> >>> I thought that I could use th LinkObject thing, but I didn't find any >>> documentation about that. Do you guys have a tip for me about the LinkObject >>> or other tip about how I should do this connection? >>> >> >> >> You mean in the ticket create screen, after selecting an service you want >> an additional FAQ link to find all (or one) FAQ item which is linked to this >> service? >> >> -Martin >> >> -- >> ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing >> Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 >> http://www.otrs.com/ :: Communication with success! >> >> Address of record: Bad Homburg >> Local Court: Bad Homburg, HRB 10751 >> Tax number: 003/240/97505 >> >> Chairman of the Supervisory Board: Burchard Steinbild >> Executive Board: André Mindermann (CEO), Martin Edenhofer >> >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> --------------------------------------------------------------------- >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Ronaldo Richieri > (15) 8818-2009 > Sent from Rio de Janeiro, Brasil -- Ronaldo Richieri (15) 8818-2009
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