Yes! Exactly. On Thu, Apr 16, 2009 at 5:42 AM, Martin Edenhofer <[email protected]> wrote:
> Hi Ronaldo, > > On Apr 16, 2009, at 05:49 , Ronaldo Richieri wrote: > > I'm trying to link a FAQ item to a Service. >> >> When an agent choose a Service to a ticket, I'd like to show him one >> specific faq item to that item. Off course he will be able to search for >> another faq itens, but I'd like to have one to each service. >> >> I thought that I could use th LinkObject thing, but I didn't find any >> documentation about that. Do you guys have a tip for me about the LinkObject >> or other tip about how I should do this connection? >> > > > You mean in the ticket create screen, after selecting an service you want > an additional FAQ link to find all (or one) FAQ item which is linked to this > service? > > -Martin > > -- > ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > Address of record: Bad Homburg > Local Court: Bad Homburg, HRB 10751 > Tax number: 003/240/97505 > > Chairman of the Supervisory Board: Burchard Steinbild > Executive Board: André Mindermann (CEO), Martin Edenhofer > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil
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