Hi Martin, I don't understand the second step: 2. **Look for all tickets of invalid customers and set a dummy user.
Why do you need to set a dummy user to that tickets if they are already deleted? Thanks a lot Rafa 2013/2/22 Zeiler, Martin <martin.zei...@uni-due.de> > Hello,**** > > ** ** > > because of the data privacy act we have to delete customers after they > left university.**** > > We want to go live with otrs soon. I think there are two options to delete > customers:**** > > ** ** > > **1. **Look for all tickets of invalid customers and delete them. > Then delete customers in database.**** > > **2. **Look for all tickets of invalid customers and set a dummy > user. **** > > In both options you have to take care of other otrs modules, e.g. linked > CI’s.**** > > ** ** > > Best regards**** > > ** ** > > Martin Zeiler**** > > ** ** > > *Von:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *Im Auftrag von > *David Boyes > *Gesendet:* Donnerstag, 21. Februar 2013 16:45 > *An:* Development community of OTRS > > *Betreff:* Re: [dev] How to Delete Customer?**** > > ** ** > > > As of now we only have an option to make customer invalid by setting > Valid=0. > > Do we have any option to permanently delete the customer? > If yes, then is are similar way for Services also?**** > > This is not a good idea. What happens when you go back to an old ticket, > and OTRS no longer has the customer data to populate the display? Bad > Things. **** > > Removing these data points breaks referential integrity in the database, > which is important for proper operation. **** > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafak...@gmail.com
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