Ok, I thought they were 2 different steps, not 2 different options 2013/2/22 Zeiler, Martin <martin.zei...@uni-due.de>
> Hi Rafa,**** > > ** ** > > this point is one of two options I’m thinking about.**** > > ** ** > > Best regards**** > > ** ** > > Martin**** > > ** ** > > *Von:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *Im Auftrag von > *Rafa Quiñonero Figuerola > *Gesendet:* Freitag, 22. Februar 2013 10:24 > > *An:* Development community of OTRS > *Betreff:* Re: [dev] How to Delete Customer?**** > > ** ** > > Hi Martin, I don't understand the second step:**** > > ** ** > > 2. Look for all tickets of invalid customers and set a dummy user.** > ** > > ** ** > > Why do you need to set a dummy user to that tickets if they are already > deleted? **** > > ** ** > > Thanks a lot**** > > ** ** > > Rafa**** > > 2013/2/22 Zeiler, Martin <martin.zei...@uni-due.de>**** > > Hello,**** > > **** > > because of the data privacy act we have to delete customers after they > left university.**** > > We want to go live with otrs soon. I think there are two options to delete > customers:**** > > **** > > 1. Look for all tickets of invalid customers and delete them. Then > delete customers in database.**** > > 2. Look for all tickets of invalid customers and set a dummy user. * > *** > > In both options you have to take care of other otrs modules, e.g. linked > CI’s.**** > > **** > > Best regards**** > > **** > > Martin Zeiler**** > > **** > > *Von:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *Im Auftrag von > *David Boyes > *Gesendet:* Donnerstag, 21. Februar 2013 16:45 > *An:* Development community of OTRS**** > > > *Betreff:* Re: [dev] How to Delete Customer?**** > > **** > > ** ** > > As of now we only have an option to make customer invalid by setting > Valid=0. > > Do we have any option to permanently delete the customer? > If yes, then is are similar way for Services also?**** > > This is not a good idea. What happens when you go back to an old ticket, > and OTRS no longer has the customer data to populate the display? Bad > Things. **** > > Removing these data points breaks referential integrity in the database, > which is important for proper operation. **** > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev**** > > > > **** > > ** ** > > -- > Rafa Quiñonero Figuerola > Tlf: 0151-61436385 > rafak...@gmail.com **** > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafak...@gmail.com
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