> Yes, my process for deleting customers includes deleting tickets too. I hope, > I can do this in GenericAgent.
Yes, you should be able to do that. I'd still leave the user records in the database with anonymized data, though. The current user id field management logic is a little fragile if it encounters big gaps in numbering. You should also consider mining the records for useful information as standard process before you purge them. That's often a good source for FAQ postings. I'd also suggest running the purge during a quiet time in your workday. Deletes involve a lot of processing and you'll see a noticeable slowdown in interactive performance because of all the locking going on in the database. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
