Hi,
Guido Pinkernell schrieb:
CC -> QA Mailing list. For your information at QA: Regularily people in
various mailing lists report bugs which can be confirmed but don't get filed
in Issuezilla, for various reasons.
well .. it was very new to me, if really not a single QA-meber would
read ayn of the user lists.
Robert suggested volunteers for monitoring the mailing lists for this sort of
bug reports.
I'm very shure, this is actually the case.
I picked up this idea with suggesting that these mails could be
cc to QA, after confirming the bug.
Why? The idea ist to file an issue. I think, we have enough people, used
to IssueZilla who read user mailing lists. If they don't file issues for
all the possible bugs, that are contained in the user lists, it might be
because of missing user feedback, once the issue has been filed.
Forwarding the initial mail to qa list would not help, as it would be
even harder to contact the initial reporter.
Ok .. one exception .. it should be done for really important issues or
for issues that are reportet by reall ymany users.
But I still think, we have enought qa-members at the user lists, so we
don't need to forward the mails.
.....
Lets elaborate this idea:
* Who are these volunteers? Temporarily volunteering? It could be me as I am
pretty familiar with Issuezilla. However, I chose not to file Joe's reports
as I simply haven't got the time to confirm and check Issuezilla for
duplicates.
This is the answer given by to many people. "I would like to but ..."
The only thing I can do is to ask folunteers to do so anyway .. We
cannot commant anybody ant tell you *must* file Joe's issues.
It doesn'T matter, if Joe's issue is at the users list od has been
forarded to qa-list.
* QA-Members as volunteers? This is an idea. As it is their "job" to check the
bug reports in Issuezilla. Why not monitor the users mailing lists for bug
reports which don't make their way to Issuezilla.
As said .. I think, many are actually doing so .. and I'd like to ask
those people to pick up issues and report them on issueZilla .. but I
agree to Christian, that thie will take a lot of time.
* I can imagine what QAs would reply to this: Bugs that don't get reported in
Issuezilla won't have affected too many people, so these bugs don't seem to
be too important. Otherwise there would have been someone would have filed
them in Issuezilla.
No .. see your own answer from above. "We would like to, but ..." (have
not the time, not the ressources or get not enough feedback from users).
I'd be happy, If QA members shout loudly and tell, that there are neough
people, willing to pick up such issues ;-)
* My suggestion: CC mails like Joe's - after confirmation - to the QA mailing
list and hope, that someone there finds the time to file the bug. If QA
agrees, of course.
Ok, I'm not the "QA-project", but I'd like to see such mails only in
really important caes. As sai, it doesn'T matter, if the issue exists at
the users list and we do not have the ressources to bring it to
issuezilla, or if it is copied to the QA-List and we do not have the
ressources.
I'd rather see qa-members talking at the users list (and still, I'm
shuer this is actually the case).
André
(who has still about 300 mails to read and work to do for a couple of weeks)
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