I think we're agreeing, I'm not suggesting we stop answering all questions. For complex questions there is not likely to by many others able to answer and i agree there is no reason not to answer when able, this is about the questions on the easier end of the spectrum and those ones i think we could be better at giving others a chance at answering. Right now its rare for users to answer each others questions and part of the reason i think is we answer them so fast, and with active developers in all time zones now that means the easier question usually do get answered fast. I'm sure some of our more experienced users would be quite able to answer some of those and they might if we gave them a bit of time and some encouragement.
There's a really good blog post about this which I've posted here in the past but I'll do it again now as its relevant: http://headrush.typepad.com/creating_passionate_users/2006/12/how_to_build_a_.html ...ant On Tue, Sep 9, 2008 at 12:01 PM, Mike Edwards < [EMAIL PROTECTED]> wrote: > Ant, > > Interesting to see that you think we answer questions from users too > quickly ;-) > > Are you sure that this is really the case? Some things seem to take quite > a while to receive a response, while some are indeed answered quickly. > > I'm not sure that delaying responses deliberately will actually help folks > that much. I would expect that Tuscany developers would probably not answer > a seemingly "simple" question that fast, but if it is complex and it is in > their area of expertise, it seems only natural to respond as soon as they > are able. > > > Yours, Mike. > > > ant elder wrote: > >> We're really good at answering questions on the user list quickly which >> provides great support for our users but I wonder if we should slow down a >> bit to give others a chance to answer? There's a lot of people subscribed to >> the user list who probably could answer some of the questions given half a >> chance, but as the active developers often answer quickly they don't get >> that opportunity. Answering user questions is one of the ways people can >> start getting more involved in the project so if we allow them this >> possibility it may help grow the developer community. Or maybe it will just >> irritate our users :) what do you think? Should we try for a while, say not >> answering questions till they're a couple of days old to see if others will? >> >> ...ant >> > >
