On Mon, Aug 9, 2010 at 9:36 AM, Walter Bender <walter.ben...@gmail.com> wrote: > On Sun, Aug 8, 2010 at 5:09 PM, Christoph Derndorfer > <christoph.derndor...@gmail.com> wrote: >> On Sun, Aug 8, 2010 at 3:56 PM, Ed McNierney <e...@laptop.org> wrote: >>> 1. Report bugs at http://dev.laptop.org/newticket - if necessary, register >>> first at http://dev.laptop.org/register (as mavrothal kindly points out) >>> 2. If you have interesting experiences or user information to contribute, >>> please do so at http://wiki.laptop.org >>> 3. If you're unwilling to perform steps 1 and/or 2 as appropriate, please >>> don't expect the bug to be fixed, or for anyone else to even know about it. >> <snip> >> The core here is that software developers seem very reluctant to step out of >> their own comfort zone when it comes to processes and tools (a.k.a. point 3 >> a.k.a. "my way or the highway") yet consistently expect teachers and other >> XO and Sugar users to do exactly that. > > What was the context for Ed's post? And who was his intended audience? > Certainly not the end user. In .uy we have discussed various > mechanisms for bug reporting by children and teachers. The current > plan of record is to use some sort of web form where the bugs are > aggregated by a technical liaison. The liaison might then be trained > in filing the occasional ticket on Trac. As with any software (and > hardware) project, different people in the support hierarchy utilize > different tools.
It will need re-wording if this it something seen by the volunteers who test sugar and activities in their own time each week - some of them are the our teachers or education ministry decision makers. Can the same be said without it sounding like "do it our way or go away"? -- Item 3 probably could be dropped completely. It's not welcoming, and makes the project seem unapproachable. _______________________________________________ Devel mailing list Devel@lists.laptop.org http://lists.laptop.org/listinfo/devel