I've already explained: "I've voted for A, since the Community Support is presented on the same page as Professional Support. I've wanted to keep the message as short as possible, while satisfying the purpose: letting the user know he can get support."
The Community Support is on the same page. That link IMO introduces the notion of support and where additional information can be found. I don't want us to start listing all the types of support we have. Thanks, Caty On Wed, Jun 8, 2016 at 3:06 PM, Vincent Massol <[email protected]> wrote: > Hi Caty, > > > On 08 Jun 2016, at 13:27, Ecaterina Moraru (Valica) <[email protected]> > wrote: > > > > I've used the following suggestions: > > - Vincent: replaced "If you need help with your wiki, you can contact > our" > > to "If you need help with XWiki you can contact" > > - Guillaume: replaced "professional support" with "Professional Support" > > > > Updated the screenshots. > > > > Votes so far: > > A: +0.5 (GD), +1 (Caty) > > I don’t understand option A. Maybe I’m missing something? A is about only > showing Pro support, right? Why? It says “If you need help with xwiki you > can contact Professional Support”. That’s not correct since there’s also > the option of using the community support through mailing lists or IRC. > > Thus, I don’t understand the rationale for A, could you explain? > > Thanks > -Vincent > > > > B: +1 (Vincent), > > C: +0.5 (GD) > > > > I've voted for A, since the Community Support is presented on the same > page > > as Professional Support. I've wanted to keep the message as short as > > possible, while satisfing the purpose: letting the user know he can get > > support. > > > > Thanks, > > Caty > > > > On Tue, Jun 7, 2016 at 11:23 AM, Guillaume Delhumeau < > > [email protected]> wrote: > > > >> +1 for A or C, with the wording "Professional Support". > >> > >> 2016-06-06 15:35 GMT+02:00 Vincent Massol <[email protected]>: > >> > >>> > >>>> On 06 Jun 2016, at 15:27, Vincent Massol <[email protected]> wrote: > >>>> > >>>> Hi, > >>>> > >>>>> On 06 Jun 2016, at 15:19, Ecaterina Moraru (Valica) < > >> [email protected]> > >>> wrote: > >>>>> > >>>>> Hi, > >>>>> > >>>>> This is a follow up for the governance changes mail, see > >>>>> http://markmail.org/message/mcbcvd4i5cgoebh5 > >>>>> > >>>>> This proposal aims to add a support panel inside XWiki Enterprise: > >>>>> > >>> > >> > http://design.xwiki.org/xwiki/bin/view/Proposal/HomepageSketches/HomepageSupportPanel/ > >>>>> > >>>>> There are 3 variants you can vote on: A, B and C. > >>>> > >>>> If the goal is to offer a Support Panel then I don’t the “hosting > >>> offers” makes sense. For pure support, I’d vote for B but I wouldn’t > say > >>> “our” which means nothing when a user sees this in his wiki (since > “our” > >>> points to the company/entity in which the wiki was installed). I’d say > >>> instead “If you need help with XWiki you can contact:”. > >>> > >>> Note that I also wrote “XWiki” instead of “your wiki” since the admin > of > >>> the wiki would be the one to help with their wiki ;) > >>> > >>> Thanks > >>> -Vincent > >>> > >>>> > >>>> Note that another alternative is to have this as a tip for the Tip > >> Panel. > >>>> > >>>> If the goal is to offer a more general panel listing business offers > >>> then it makes sense to offer support, hosting, and even other offers. > >>>> > >>>> Thanks > >>>> -Vincent > >>>> > >>>>> Let me know what you think. > >>>>> > >>>>> Thanks, > >>>>> Caty > _______________________________________________ > devs mailing list > [email protected] > http://lists.xwiki.org/mailman/listinfo/devs > _______________________________________________ devs mailing list [email protected] http://lists.xwiki.org/mailman/listinfo/devs
