> On 08 Jun 2016, at 15:12, Eduard Moraru <[email protected]> wrote: > > I don`t mind option A (+1) with the following rationale: > > - The link is to the pro section of the page, but scrolling shows the > community support as well > -- Bonus: "professional" does not === "paid"... you can also see the > community as a group of professionals :)
oh no, that would muddy the water :) "Professional support" is a generic term than means $$$ And Professional support on our page is clearly business support and paying. There’s no logic in renaming our Community Support as Professional Support IMO. > - Maybe it would look more comforting to know first hand that professional > support is available to solve your problems and your needs and also > discover the community option along the way. Showing only the community > option or putting it first would lose (IMO) one of XWiki's strength, which > is the the existence of professional support options. That’s why I prefer B. > -- Additionally, community support is also a bit "implied" by the fact that > XWiki is open source :) So we deliver an open source product and you think we should have a panel that only advertise business support (that’s what our professional support is about) but not the community one. How weird! :) Thanks -Vincent > Vincent's last suggestion is OK too, but lacks the above. > > Thanks, > Eduard > > On Wed, Jun 8, 2016 at 3:11 PM, Ecaterina Moraru (Valica) <[email protected] >> wrote: > >> On Wed, Jun 8, 2016 at 3:09 PM, Vincent Massol <[email protected]> wrote: >> >>> >>>> On 08 Jun 2016, at 13:27, Ecaterina Moraru (Valica) <[email protected] >>> >>> wrote: >>>> >>>> I've used the following suggestions: >>>> - Vincent: replaced "If you need help with your wiki, you can contact >>> our" >>>> to "If you need help with XWiki you can contact" >>>> - Guillaume: replaced "professional support" with "Professional >> Support" >>>> >>>> Updated the screenshots. >>>> >>>> Votes so far: >>>> A: +0.5 (GD), +1 (Caty) >>>> B: +1 (Vincent), >>>> C: +0.5 (GD) >>>> >>>> I've voted for A, since the Community Support is presented on the same >>> page >>>> as Professional Support. I've wanted to keep the message as short as >>>> possible, while satisfing the purpose: letting the user know he can get >>>> support. >>> >>> That logic is wrong. If your intent was to " I've wanted to keep the >>> message as short as possible, while satisfing the purpose: letting the >> user >>> know he can get support.” then you could have simply said: >>> >>> “If you need help with xwiki you can contact the Support” and link to >>> https://www.xwiki.org/xwiki/bin/view/Main/Support which shows all >> support >>> options. >>> >> >> To be honest, I would prefer this version, but depends on what is our >> objective. The layout of the Support page could be improved to better list >> all the options we have. >> >> Thanks, >> Caty >> >> >>> >>> Personally I prefer B because it shows all options more clearly but I’d >>> also be fine with “If you need help with xwiki you can contact the >> Support”. >>> >>> Thanks >>> -Vincent >>> >>>> >>>> Thanks, >>>> Caty >>>> >>>> On Tue, Jun 7, 2016 at 11:23 AM, Guillaume Delhumeau < >>>> [email protected]> wrote: >>>> >>>>> +1 for A or C, with the wording "Professional Support". >>>>> >>>>> 2016-06-06 15:35 GMT+02:00 Vincent Massol <[email protected]>: >>>>> >>>>>> >>>>>>> On 06 Jun 2016, at 15:27, Vincent Massol <[email protected]> >> wrote: >>>>>>> >>>>>>> Hi, >>>>>>> >>>>>>>> On 06 Jun 2016, at 15:19, Ecaterina Moraru (Valica) < >>>>> [email protected]> >>>>>> wrote: >>>>>>>> >>>>>>>> Hi, >>>>>>>> >>>>>>>> This is a follow up for the governance changes mail, see >>>>>>>> http://markmail.org/message/mcbcvd4i5cgoebh5 >>>>>>>> >>>>>>>> This proposal aims to add a support panel inside XWiki Enterprise: >>>>>>>> >>>>>> >>>>> >>> >> http://design.xwiki.org/xwiki/bin/view/Proposal/HomepageSketches/HomepageSupportPanel/ >>>>>>>> >>>>>>>> There are 3 variants you can vote on: A, B and C. >>>>>>> >>>>>>> If the goal is to offer a Support Panel then I don’t the “hosting >>>>>> offers” makes sense. For pure support, I’d vote for B but I wouldn’t >>> say >>>>>> “our” which means nothing when a user sees this in his wiki (since >>> “our” >>>>>> points to the company/entity in which the wiki was installed). I’d >> say >>>>>> instead “If you need help with XWiki you can contact:”. >>>>>> >>>>>> Note that I also wrote “XWiki” instead of “your wiki” since the admin >>> of >>>>>> the wiki would be the one to help with their wiki ;) >>>>>> >>>>>> Thanks >>>>>> -Vincent >>>>>> >>>>>>> >>>>>>> Note that another alternative is to have this as a tip for the Tip >>>>> Panel. >>>>>>> >>>>>>> If the goal is to offer a more general panel listing business offers >>>>>> then it makes sense to offer support, hosting, and even other offers. >>>>>>> >>>>>>> Thanks >>>>>>> -Vincent >>>>>>> >>>>>>>> Let me know what you think. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Caty _______________________________________________ devs mailing list [email protected] http://lists.xwiki.org/mailman/listinfo/devs
