Is there some problem with this list?
It appears that we are only receiving about 1/3 of the messages now.
For instance, we received this reply, but did not receive the original
message.
Nor have we received most of the messages about the new renewal process.
I checked the archives and they do not go past December.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Philippe Landau
Sent: Wednesday, January 03, 2001 8:54 AM
To: [EMAIL PROTECTED]
Cc: Jose Luis Moya
Subject: Re: Protecting our interests
nice petition and appeal, Jose.
could we add to that something like:
4. clarification of the policy used by OpenSRS to better
protect RSPs from fraudulent charge-backs.
"we don't care" just does not cut it.
kind regards philippe, http://InternetRoot.com
--- *** ---
At 10:25 +0100 3.1.2001, Jose Luis Moya wrote:
>This discussion of the renewals is showing something that I Imagine worries
>all of us. I think most of us believe that the OpenSRS team does generally
>speaking a pretty good job, but obviously this is at the end of the day a
>very big business where us RSPs act as the marketing "face" for Tucows, at
>practically no cost to them.
>This is a pretty fear deal in general, but there is some areas where Tucows
>(OpenSRS) shows their "nasty" business face by leaving RSP somehow worried
>about where SRS is trying to undercut them at some point. I am not sure
>where this is really what they mean, but is definitively the impression I
>get. Some simple examples:
>
>1.- The big new discussion about renewals. We all share more or less
>knowledge in this list, but probably we do not want to share clients. If
>some RSP don't respond to renewals or don't do their work correctly, then
>SRS can do something about it in a one-off basis, I don't want to think
this
>is the rule.
>
>2.- Transfer messages come from "[EMAIL PROTECTED]". Why? If we can get
>a logo on the page, why can we not use our own email address to contact the
>client. Also if an error is made on the transfer process (password page),
>the OpenSRS logo comes out immediately.
>
>3.- Further on transfers... if we still can't personalise the page, why
>can't we not personalise the message received by the client... I thought
>this was an international project. I have spent hours translating all the
>scripts and templates... and right at the end I have to leave with my
client
>receiving an email from someone he probably does not know and in a language
>that he does NOT understand.
>
>
>I think at points like this all RSPs should somehow join forces to put some
>pressure into OpenSRS in order to improve the system, make us more
>confidence with our work and investment, and make us and them, make more
>money.
>
>happy new year to all by the way.
>
>
>Jose Luis Moya
>nombremania.com
