At 07:02 AM 8/11/00 -0400, you wrote:
>This sounds fine, but I wouldn't necessarily characterize a situation where
>"the domain isn't renewed by day 0" as a case of "the reseller ... not
>supporting their customer".
Agreed.
>When the billing contact is notified by OpenSRS on day 0, who will they be
>asked to contact? The RSP? And if the RSP is no longer in business, who
>accepts payment for the renewal? Does OpenSRS then enter the retail
>business, in competition with its RSP's? Does DomainDirect get the
>customer? Will the customers of defunct RSP's be divided among the other
>RSP's?
>
>I know these are hard questions, but the time is coming...
We will only refer such cases to other RSP's, excluding Domain Direct.
Hope this clears things up.
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
