Bill,
My apologies. I have the pager, and have recieved several regarding this
problem... However - this is the first time since we've implemented
"Emergency" support that it's actually been used and we definitely have to
rework how things are done. The pager used wouldn't wake up someone
drinking 15 cups of coffee a day!
I'm looking into the problem and contacting our Ops department. It
currently seems to be working (the latest page made a *beep* which I
noticed) - but I have to find out more information.
Charles Daminato
OpenSRS Support Manager
[EMAIL PROTECTED]
On Thu, 17 Aug 2000, Bill Gerrard wrote:
> Actually, it appears pretty obvious that no one is listening to their pager.
> The more people that complain, the more proof we end up with that OpenSRS
> has a serious problem by not having 24/7 support.
>
> By the way, I discovered something else. All OpenSRS RSP's that I have
> visited tonight have the lookup problem EXCEPT for domain direct. It looks
> like they have a different way of looking up domains than the rest of us...
>
> OpenSRS: Going on four hours now and none of my pages have been responded
> to. A simple reply that you have received my pages and are looking into the
> problem would be appreciated.
>
> > bill> I'm about to send another page. I would suggest all OpenSRS RSP's
> > bill> that have confirmed the problem on their systems to report
> > it via the
> > bill> live paging system immediately.
> >
> > IMHO, I doubt receiving pages from every RSP is going to help matters. I
> > certainly wouldn't want to be the one to have to sit through hundreds of
> > pages.
>
>
