Ok,
This is working now, I have determined the problem and rectified it.
*WHY* this happened will take some forensics - a full report will be
released to all resellers as soon as I have more information.
As for the pager - it worked, however one singular "beep" is hardly enough
to wake someone up in slumber which I was (and for which I severely
apologize...SEVERELY) and will rectify the second I can get a hold of our
service provider.
This outage is completely unacceptable and I will do everything I can do
ensure this does not occur again.
Charles Daminato
OpenSRS Support Manager
[EMAIL PROTECTED]
On Thu, 17 Aug 2000, Charles Daminato wrote:
> Bill,
>
> My apologies. I have the pager, and have recieved several regarding this
> problem... However - this is the first time since we've implemented
> "Emergency" support that it's actually been used and we definitely have to
> rework how things are done. The pager used wouldn't wake up someone
> drinking 15 cups of coffee a day!
>
> I'm looking into the problem and contacting our Ops department. It
> currently seems to be working (the latest page made a *beep* which I
> noticed) - but I have to find out more information.
>
> Charles Daminato
> OpenSRS Support Manager
> [EMAIL PROTECTED]
>
> On Thu, 17 Aug 2000, Bill Gerrard wrote:
>
> > Actually, it appears pretty obvious that no one is listening to their pager.
> > The more people that complain, the more proof we end up with that OpenSRS
> > has a serious problem by not having 24/7 support.
> >
> > By the way, I discovered something else. All OpenSRS RSP's that I have
> > visited tonight have the lookup problem EXCEPT for domain direct. It looks
> > like they have a different way of looking up domains than the rest of us...
> >
> > OpenSRS: Going on four hours now and none of my pages have been responded
> > to. A simple reply that you have received my pages and are looking into the
> > problem would be appreciated.
> >
> > > bill> I'm about to send another page. I would suggest all OpenSRS RSP's
> > > bill> that have confirmed the problem on their systems to report
> > > it via the
> > > bill> live paging system immediately.
> > >
> > > IMHO, I doubt receiving pages from every RSP is going to help matters. I
> > > certainly wouldn't want to be the one to have to sit through hundreds of
> > > pages.
> >
> >
>
>
