Hi Folks!
I know there is nothing we can do about this, but one of our customers told
me today that they received a voice mail from Verio, which came one day
after their new registration hit the Whois database. I heard the message,
it went something like this:
"Hi - it's Jen from Verio, and I have and I have some urgent questions
regarding your registration for <domain name>, which I have in front of me.
Please call me as soon as possible at xxx-xxx-xxxx."
Well, the client thought it came from us - and since I was seeing him
today - he just waited to find out with the issue was. His impression was
that there must have been a problem with the registration.
Of course, I'm frustrated! Not only do they make it sound like they are
involved with us - or at the very least - involved with the registration,
but they also imply that there is a problem with the registration.
Moreover, when one of our customers does call them back, they are going to
be solicited - which could imply that we have sold their name to a
telemarketing list - which we absolutely do not do. In fact, we make a big
deal about the fact that we will not sell, trade, or give away the names of
our customers!
OK, I know there is nothing I can do to stop this - it just pisses me off!
Sorry for the rant, I just needed to blow off some steam.....
Not so darn Cheerful today!
Michael David
[EMAIL PROTECTED]
http://planetarydomains.com
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Andrew Vernon
Sent: Friday, August 25, 2000 11:51 AM
To: Ross Wm. Rader; Philippe Landau
Cc: [EMAIL PROTECTED]
Subject: Re: Register.com harvesting addresses from list
On 8/24/00 5:05 PM, Ross Wm. Rader at [EMAIL PROTECTED] wrote:
> As far as who's actually got the "best" SRS, that's up to all of you to
> decide. ;)
If the experience I've had talking to the people at TUCOWS is any
indication, I think I'm in the right place. To play off a Godzilla movie
tagline: Customer Service DOES matter.
--
Andrew Vernon
E-Pages Inc.
[EMAIL PROTECTED]
