Hello I-Tequenology,
Sunday, September 24, 2000, 5:06:47 AM, you wrote:
>> Unfortunately the "emergency support" is someone at home sleeping with a
>> pager next to their bed...
> What you should also be considering is how often does emergency support get
> contacted out of hours?
> If it is just a few times a month - then does that warrant having live staff
> 24x7.
> On Call support is a perfectly workable solution. If OpenSRS's current
> solution is limited to a single person on the end of a single pager - then
> they should be looking at an improved system that employees escalation and
> will contact other personnel.
No one is suggesting that one of the highly paid people work nights.
At least not me. The person who works at night can and should be
someone who simply knows the basics, can answer 75% of most email
queries, and knows when to call in the A-Team. Problems that may take
hours before being resolved would take much less time if there was
someone there right away to make the call that this is an issue
important enough to bring someone in right now. It would also
eliminate the "non-emergency" emergency pages, since they would be
screened.
You don't take your brain trust and put them on at nights. No one
expects that.
--
Best regards,
William mailto:[EMAIL PROTECTED]
