David Iyoha <[EMAIL PROTECTED]> said:
> > How do you know it will only be used once or twice a month?
>
> I don't know. The point is we should find out first before assuming that
> 24/7 support is needed. As dnsadmin pointed out a survey might be in order.
>
We were at cross-purposes so David - I never suggested that 24/7 support was
needed. Simply that it might be a good idea. I don't have the time to go
through what I said now, but I remember one comment - "It would be nice to
know it was *there*."
> > Ok, well here's a need - Scott Allan posted an excerpt from the docs here
> > last Wednesday (17th) about .*.uk transfers, saying that enquiries should
> > be sent to support - "So, you can contact support and we will do it
> > manually." Which I did, the same day. This is the Monday afterwards, and
> > I still haven't received a reply, bar the automated ticketing system.
>
> If this is a common occurance then you would be right that they need to
> provide more support. Me thinks a survey would help sort this out ;) As I
> have clearly stated I am not opposing the idea of more support. I am
> opposing the idea of more support for no justifiable reason.
>
I should point out that Tim from Tucows contacted me off-list to explain that
5-7 days is the expected time for transfers. So OpenSRS have just out-
performed themselves in the past in my case. Good job. :)
Still no reply on the UK transfer I enquired about though. *sob* :)
> > I also hope that the slowness to respond to my support and transfer
> > requests actually does stem from the transfer offer, and not my frankness
> > on this list...
>
> that would not be a good thing .... ;(
> and also not in the spirite of an open discussion forum
>
It wouldn't, but I don't think it's the case. A bit OTT I guess, but I was in
foul humour. My apologies to OpenSRS for even suggesting it.
Now, where's my UK domain! :)
adam
