Well, especially now that Chuck's back on the case :-)))))
-s
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Scott Allan
Sent: Tuesday, September 26, 2000 10:19 AM
To: [EMAIL PROTECTED]
Subject: Re: domain taken
At 10:01 AM 9/26/00 -0400, you wrote:
>hi,
>
>well, ok, you have a problem with CIRA interface.
We have fixed this bug -
Upgrades still are a problem - but otherwise new order should work.
>and you are more busy
>fixing than replying to support (that being ok if it's what you are really
>doing..). But, what about giving an ETA so we don't waste our time trying
>before it's fixed? Or even better, sending a mass mail to your .CA
>resellers with the current status on specifics issues. I won't be the
>first to tell you that customers can understand that technical problems
>happen, but they want to know what's going on at least, right?
We will be issuing an update this afternoon/evening - we are not used to
dealing with this level of instability - it does pose a problem because we
are busy finding, confirming and fixing problems with .ca that sending
timely updates is a challenge.
I expect as things stabilize we will do better. My apologies again to any
RSPs who are frustrated by .ca registrations - we are frustrated as well!
We will get through it though -
Back to work -
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
