-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Florian Effenberger
Sent: Thursday, November 09, 2000 12:28 AM
To: [EMAIL PROTECTED]
Subject: Re[2]: Which rights does the Administrative Contact have?
>We have a close connection with our customers, and I would like to
>keep us as admin contact. This solves a problem with "nonvalid admin
>e-mail accounts". If a customer wants to transfer, change or delete
>the domain, we surely will agree.
But what if you don't agree? You say "surely will agree", which means that
you might not agree. It is the client's domain, they should be the admin
contact.
We never make ourselves the admin contact on any client domain. We have
seen too many problems when the web designer or hosting company is the admin
contact and the client decides to part ways with them and they fight it. We
prefer not to be in a position of potential conflict of interest with our
clients or ex-clients.
The problem with nonvalid admin email accounts is caused by OpenSRS not
notifing the tech contact of proposed changes to the domain and not giving
the tech contact the authority to make any changes to the domain.
In my opinion, this is one point where Network Solutions' system is superior
to OpenSRS.
With clients registered with Network Solutions, as tech contact we have been
able to solve problems for clients when their email address would not work.
The only work around to this is to modify the script to save a copy of the
client username and password to give them if they lose their password and
have an invalid email address.
And that does not solve every problem, as some clients later change their
password. In those cases if their email address is not current, all we can
tell them is to fax the information of OpenSRS and ask the problem be
corrected. Which tees them off, but there's not much we can do about it.
