> And that does not solve every problem, as some clients later change their
> password. In those cases if their email address is not current, all we
can
> tell them is to fax the information of OpenSRS and ask the problem be
> corrected. Which tees them off, but there's not much we can do about it.
It's their own fault if their email address is no longer valid AND they lose
the password. As long as they have either, they can still make changes and
all is well in the kingdom. If both are out of date, personally, I'm all in
favor of a bit of inconvenience for them, maybe it won't happen again (as
soon)
Yes, it's a bit heartless to think like that. Yes, I work in a domain and
hosting support department. No, I have not ever lost a password in my life,
and yes, I do usually use a different password for anything important, I
only reuse nonessential passwords.
