Hello all.
Maybe for future beginners , like me, that answer basic questions. Could
you send an email with the URL's of the knowledge base,FAQ,archieves and
anything else we can refer to, before asking something here?. Or as someone
sugestted , maybe at the end of each mail. Or maybe a weekly or monthly email?
In my case I'll do the homework and will try to find the answers there or
in some other place, and will post here just after consulting all the other
places. ok?
JB
At 09:49 a.m. 14/11/00 -0600, you wrote:
>Actually, William, the best response is to give directions on where to find
>the answer and not the answer itself.
>
>The old "Teach them to fish" concept. :)
>
>So, I can't agree with your simplistic approach of just giving them the
>answer and the links to the answer. But this doesn't surpraise me, as I
>seldom agree with any of your statements on this list, and when I do agree
>with you, I re-examine my beliefs to try and find the fatal flaw in them.
>
>In this case, if you give them the answer first, they will have no incentive
>to look up the answer themselves, but will just ask again the next time they
>encounter a problem.
>
>And your response does not answer my question of how can a RSP support their
>client base if they are not familiar with the FAQs, Archieves and other
>excellent support material found on the OpenSRS.
>
>In my opinion, if they can't answer the basic questions that can be answered
>through reading the above referenced support information, then they should
>not have qualified to be an RSP.
>
>Note that I say this is my opinion. We are not dealing with rocket science
>on these basic questions. I also stated that if they read the above
>referenced material and still had a question, then help should be given.
>
>So I don't think it is unreasonable to ask anyone to read the material found
>on the site for basic support before asking the list to answer the question.
