An email containing all this information is sent to you when your
application as an RSP is accepted (i.e. receipt of contract). For
reference:
http://www.opensrs.org/Support_FAQ.shtml - great resource
http://www.opensrs.org/archives/mailing.index.shtml - Mailing List page -
gateway to the archives and search pages
There are other FAQs linked directly from the main page of
http://www.opensrs.org which is also an excellent source of information.
Good luck!
--
Charles Daminato
Tucows Product Manager (ccTLDs)
[EMAIL PROTECTED]
Education is an admirable thing, but it is well to remember from time to
time that nothing worth knowing can be taught.
- Oscar Wilde
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Jorge Biquez
Sent: November 14, 2000 12:15 PM
To: [EMAIL PROTECTED]
Subject: RE: Re[2]:
Hello all.
Maybe for future beginners , like me, that answer basic questions. Could
you send an email with the URL's of the knowledge base,FAQ,archieves and
anything else we can refer to, before asking something here?. Or as someone
sugestted , maybe at the end of each mail. Or maybe a weekly or monthly
email?
In my case I'll do the homework and will try to find the answers there or
in some other place, and will post here just after consulting all the other
places. ok?
JB
At 09:49 a.m. 14/11/00 -0600, you wrote:
>Actually, William, the best response is to give directions on where to find
>the answer and not the answer itself.
>
>The old "Teach them to fish" concept. :)
>
>So, I can't agree with your simplistic approach of just giving them the
>answer and the links to the answer. But this doesn't surpraise me, as I
>seldom agree with any of your statements on this list, and when I do agree
>with you, I re-examine my beliefs to try and find the fatal flaw in them.
>
>In this case, if you give them the answer first, they will have no
incentive
>to look up the answer themselves, but will just ask again the next time
they
>encounter a problem.
>
>And your response does not answer my question of how can a RSP support
their
>client base if they are not familiar with the FAQs, Archieves and other
>excellent support material found on the OpenSRS.
>
>In my opinion, if they can't answer the basic questions that can be
answered
>through reading the above referenced support information, then they should
>not have qualified to be an RSP.
>
>Note that I say this is my opinion. We are not dealing with rocket science
>on these basic questions. I also stated that if they read the above
>referenced material and still had a question, then help should be given.
>
>So I don't think it is unreasonable to ask anyone to read the material
found
>on the site for basic support before asking the list to answer the
question.
