> For $50 USD, we'll take a notarized fax order from you, lose it, wait six
> weeks until you call us at which point we'll deny ever having received the
> order or the payment. Further, while you are figuring out what to do next,
> we send you a client an invoice for service that we stopped providing him
> three years ago. When we finally do match up the payment, the customer and
> the faxed order, we'll simply delete the domain name, deny everything, let
> an off-shore cybers^H^H^H^H^H^H^Hspeculator register it instead and then
pat
> ourselves on the back by saying "well, this doesn't happen to *every*
> customer!"...
Do you have *ANY* idea how expensive it gets to have people calling your 800
number and wait on hold for hours at a time? Assuming they even get into
your hold queue, your system should (obviously) hang up randomly in the
voice maze before letting people go on hold. Are you sure you can afford
that?
The only positive, since you only need one person working on the phone, you
don't have to worry about call tracking or anything, just trust that they'll
remember you from call to call. This assumes you'll be able to train the
life-time engrained "Y'all want fries whit that?" out of him.
On the plus side, no need to answer email.
Seriously though (I'm only half serious about the above ;) ... I have
transferred more then one domain away from NetSol simply because it took
them too long to update DNS host records. And whenever I happen to change
my nameservers, and NetSol doesn't notice, why, more transfers away since
it's simply not worth the time to call them. I've starting paying for some
of my client's transfers to OpenSRS simply because I don't have the patience
to wait on hold for NetSol.
Has anybody found a better way to kick NetSol into using nameservers
registered/modified off of NetSol's system without a call to a supervisor
and insisting that if it doesn't get done properly, next time you will wait
on hold with them (Taking the 12 hour refresh rate into consideration) until
it's fixed.
