Hello
All,
We receive a large
amount of support e-mails on a daily basis and we are having trouble managing
the messages between our reps. Has anyone come up with, or used, some type
of e-mail management system for a Technical Support call center? Something that
can basically store incoming messages in a database and have multiple support
reps answer the questions and mark them off as answered.
Thanks in advance
for your input.
Kevin
Javaheri
SiteTurn
Networks
