Re: Support E-Mail Management System

Thu, 26 Apr 2001 17:26:07 -0700

Have a look at FrontRange Solutions' (formerly Bendata)
HEAT.  It's a trouble-ticket system that I've used in the
past.  Works quite well.
 

Regards,
Eric Longman
Atl-Connect Internet Services
 
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| Atl-Connect Internet Services   http://www.atlcon.net |
| 3600 Dallas Hwy Ste 230-288              770 590-0888 |
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----- Original Message -----
Sent: Thursday, April 26, 2001 3:09 PM
Subject: Support E-Mail Management System

Hello All,
 
We receive a large amount of support e-mails on a daily basis and we are having trouble managing the messages between our reps.  Has anyone come up with, or used, some type of e-mail management system for a Technical Support call center? Something that can basically store incoming messages in a database and have multiple support reps answer the questions and mark them off as answered.
 
Thanks in advance for your input.
 
Kevin Javaheri
SiteTurn Networks
 

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