Scott,
Do you run this on UNIX or can it be run on Windows as well?
Thanks,
Kevin Javaheri
SiteTurn Networks
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Scott Goodman
Sent: Thursday, April 26, 2001 12:31 PM
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: Re: Support E-Mail Management System
Kevin Javaheri wrote:
> Hello All,
>
>
>
> We receive a large amount of support e-mails on a daily basis and we
> are having trouble managing the messages between our reps. Has anyone
> come up with, or used, some type of e-mail management system for a
> Technical Support call center? Something that can basically store
> incoming messages in a database and have multiple support reps answer
> the questions and mark them off as answered.
>
>
>
Have a look at Request Tracker at http://www.fsck.com/projects/rt/
I've been using it for a few weeks now, and it seems to do the trick
quite nicely.
Scott
