> Unlike new registrations or even transfers from other registrars we don't
> have access to change the name servers and as we provide DNS and domain
> forwarding with our names we now have the embarassment of e-mailing the
> password back tot he client and sking for it back so we can change the
name
> servers over.
> (we have to do that because many of these people have no clue what DNS is
> and want us to make the change so they can use the web forwarding - they
> just don't understand why we can't do it).
>
Sometimes, this brings us to ugly situation where the customer thinks that
we are not providing adequate support.
Ashish
----- Original Message -----
From: Hostroute.com <[EMAIL PROTECTED]>
To: Stewart Boutcher <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>
Sent: Tuesday, May 01, 2001 9:33 PM
Subject: Re: Transferring a domain between OpenSRS RSPs + passwords
>
> ----- Original Message -----
> From: "Stewart Boutcher" <[EMAIL PROTECTED]>
> To: "OpenSRS Discuss List" <[EMAIL PROTECTED]>
> Sent: Tuesday, May 01, 2001 2:31 PM
> Subject: Transferring a domain between OpenSRS RSPs + passwords
>
>
> >
> > Once again, these questions rears their ugly heads.
> >
> > A customer of ours has the domain friendlywebdesign.com registered with
> > Fasthosts (you listening?) which he wants to change to be with
> WebWorlds.Net.
> > I have explained to him that if he gets the user name and password he
can
> change
> > the name server, etc. And he has asked OpenSRS to change the RSP to us.
> >
> > I believe the latter has happened, but don't know how to confirm this?
> >
> > Also, when he asked for the user name and password, he was told *BY
> OPENSRS*:
> > "Opensrs doesn't require that you have a password to transfer the domain
> to
> > another
>
Reseller -->http://www.opensrs.org/Support_FAQ.shtml#Live_reseller_domain_mo
> ve
> > This can all be done through the admin email."
> >
> > This may be true, but the point is that Fasthosts are obligated to give
up
> the
> > password when asked to, as previously discussed on this group. So why
are
> > OpenSRS support staff giving out this information?
> >
> > ** rant on **
> > What is the deal with this? When will OpenSRS actually define a proper
> working
> > structure for transfer of domains between RSPs without us all having to
> make our
> > customers think we are bunch of useless tossers.
> > ** rant off **
>
> I know how you feel.
> I did one and that was enough.
> Unlike new registrations or even transfers from other registrars we don't
> have access to change the name servers and as we provide DNS and domain
> forwarding with our names we now have the embarassment of e-mailing the
> password back tot he client and sking for it back so we can change the
name
> servers over.
> (we have to do that because many of these people have no clue what DNS is
> and want us to make the change so they can use the web forwarding - they
> just don't understand why we can't do it).
>
> Its a bit like the .uk transfer situation which I still think is a whole
can
> of worms waiting to be opened.
> Say someone changes their Nominet tag to TUCOWS-CA and the domain is near
> renewal.
> OpenSRS are apparently renewing thes edomains with no way of tying them
down
> to a particular RSP which means (in theory) anyone could change the tag
and
> get their renewal paid for them free of charge.
>
> Or am I missing something?
>
>
> Gordon
> Name-route.com
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