Hi William and others,
The domains were tranferred between 5 and 19 days after renewal had been
made at Network Solutions, so that may indeed by the answer. However, I have
spent some time on the phone to Network Solutions about this (long distance
from UK to US) and their policy is not to issue refunds, and they can't
renew the domain once it has transferred away...
So I'm left with unhappy customers who've paid twice for their domains, once
to renew at NetSol and once to transfer to OpenSRS (I explained that a
domain that is overdue cannot be transferred) - and now they've ended up
with only 1 year renewal.
I don't know where the error is occurring, and am waiting on a response from
OpenSRS but as far as the customer is concerned the problem only arose once
OpenSRS were brought into the equation, because everything was pootling
along fine before that.
--
Alex Kells - Hostmaster - Frontier Internet Services Ltd
Tel: 020 7510 4713 Fax: 020 7531 9930 http://www.frontier.net.uk
Statements made are at all times subject to Frontier's Terms and
Conditions of Business, which are available upon request.
-----Original Message-----
From: William X. Walsh [mailto:[EMAIL PROTECTED]]
Sent: 25 May 2001 12:13
To: Alex Kells
Cc: [EMAIL PROTECTED]
Subject: Re[2]: Has anyone else had a problem with...
Hello Alex,
Friday, May 25, 2001, 3:08:01 AM, Alex Kells wrote:
> So far it's happened with 6 domains, over a period of a couple of months
(1
> from Registrars.com, the other 5 from NetSol). I've mailed support with
> details and am waiting on an answer, I just wondered if anyone else was
> having similar problems, or whether I am either really unlucky or really
> vigilant <shrug>
I've NEVER seen it happen. That's why I asked for an example of the
domain name.
The only time I can see that happening is if the registrar accepted
money for a domain year and did not send the add year command to the
registry for that domain yet, but reflected the date in their internal
records.
But I've not seen that actually happen (and it would be rather sleazy
for the registrar involved, and certainly grounds for a refund).
--
Best regards,
William X Walsh
mailto:[EMAIL PROTECTED]
Owner, Userfriendly.com
Userfriendly.com Domains
The most advanced domain lookup tool on the net
