Just an observation:
I have called NSI just 2 weeks ago on a domain they let expire on 3/15 even
though they cashed our check on 2/28 - first thing they did was to OFFER A
REFUND CHECK - we have been receiving refund checks out of NSI for some time
now - just ask for a refund - they will send it.
cheers
Genie
eyeondomain.com
----- Original Message -----
From: "Alex Kells" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, May 25, 2001 4:55 AM
Subject: RE: Re[2]: Has anyone else had a problem with...
> Hi William and others,
>
> The domains were tranferred between 5 and 19 days after renewal had been
> made at Network Solutions, so that may indeed by the answer. However, I
have
> spent some time on the phone to Network Solutions about this (long
distance
> from UK to US) and their policy is not to issue refunds, and they can't
> renew the domain once it has transferred away...
>
> So I'm left with unhappy customers who've paid twice for their domains,
once
> to renew at NetSol and once to transfer to OpenSRS (I explained that a
> domain that is overdue cannot be transferred) - and now they've ended up
> with only 1 year renewal.
>
> I don't know where the error is occurring, and am waiting on a response
from
> OpenSRS but as far as the customer is concerned the problem only arose
once
> OpenSRS were brought into the equation, because everything was pootling
> along fine before that.
>
> --
> Alex Kells - Hostmaster - Frontier Internet Services Ltd
> Tel: 020 7510 4713 Fax: 020 7531 9930 http://www.frontier.net.uk
> Statements made are at all times subject to Frontier's Terms and
> Conditions of Business, which are available upon request.
>
>
> -----Original Message-----
> From: William X. Walsh [mailto:[EMAIL PROTECTED]]
> Sent: 25 May 2001 12:13
> To: Alex Kells
> Cc: [EMAIL PROTECTED]
> Subject: Re[2]: Has anyone else had a problem with...
>
>
> Hello Alex,
>
> Friday, May 25, 2001, 3:08:01 AM, Alex Kells wrote:
>
> > So far it's happened with 6 domains, over a period of a couple of months
> (1
> > from Registrars.com, the other 5 from NetSol). I've mailed support with
> > details and am waiting on an answer, I just wondered if anyone else was
> > having similar problems, or whether I am either really unlucky or really
> > vigilant <shrug>
>
> I've NEVER seen it happen. That's why I asked for an example of the
> domain name.
>
> The only time I can see that happening is if the registrar accepted
> money for a domain year and did not send the add year command to the
> registry for that domain yet, but reflected the date in their internal
> records.
>
> But I've not seen that actually happen (and it would be rather sleazy
> for the registrar involved, and certainly grounds for a refund).
>
> --
> Best regards,
> William X Walsh
> mailto:[EMAIL PROTECTED]
> Owner, Userfriendly.com
> Userfriendly.com Domains
> The most advanced domain lookup tool on the net
>
>
