RE: Support not responding, any problem

[Netlogin.com \(Oscar R. CARDOZO\)]

Sorry erolM, that is nothing personal.

Just my experience is talking.
I wish that experience can change soon... very soon!!!

oC
Oscar

-----Mensaje original-----
De: erolM [mailto:[EMAIL PROTECTED]]
Enviado el: Martes, 03 de Julio de 2001 10:22 a.m.
Para: Netlogin.com (Oscar R. CARDOZO)
CC: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Asunto: RE: Support not responding, any problem


Hey hey hey,

i take offence to that one. ;)~
i wont speak for any other support folks here at OpenSRS, but I personally
try and respond to everything timely and appropriatelty ( though its
harder when there are 700 tickets to go thru ). but thats another
discussion! ;)
Ashish, please email me off-list with the the 2-3 issues you
mentioned in your email!
And if you still have the ticket numbers that were assigned to your
messages, send those as well and I will see if I can track down what
happened to them!

-erolM
SRS Support Poser


On Tue, 3 Jul 2001, Netlogin.com (Oscar R. CARDOZO) wrote:

> Well, that is  a rule in OpenSRS.
>
> Technical Support is the worst side of that company.
>
> They really need to improve it.
>
> My experience with them has been VERY SAD. They don't answer quickly, when
> they answer they ask you the same you sent to them. Just one or two people
> in there know what they are supporting.
>
> OpenSRS, please improve that service, and change your TechSupp
> representatives.
>
> oC
> Oscar R. CARDOZO
>
>
>
> -----Mensaje original-----
> De: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]En nombre de [EMAIL PROTECTED]
> Enviado el: Martes, 03 de Julio de 2001 08:50 a.m.
> Para: [EMAIL PROTECTED]
> Asunto: Support not responding, any problem
>
>
> Hello,
>
> I have been facing 2 or 3 urgent issues, However, emails sent to
> [EMAIL PROTECTED] even on June 1, 2001 have not been replied. Some of
them
> are very Urgent in nature, Please suggest me what to do ?
>
> Regards
>
> Ashish
>
>
>
> _________________________________________________________
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>

---------------------------------------
'The most exciting phrase to hear in science, the one that heralds new
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