I have to finally step in to defend the opensrs support guys. I have NEVER
had a problem getting in touch with somebody at opensrs. I was even able to
get in touch with somebody two weeks ago at 2am CST.
Oscar - Maybe the problem is that you are not asking the right questions or
you are not wording them correctly. If you ask them why doesn't my
manage.cgi script work, with no other information. I personally would
probably not even respond to you. If you ask them why you are getting
Internal Server Errors (OPS Timeout), you need to make sure that you tell
them when, where, and what you were doing when you got the error. The more
detailed you are the quicker they will be able to respond to your problem
and should be able to resolve it in only one email and not 100.
You have to remember that you are a customer of opensrs and you should send
them questions as a customer. Just like I am sure you get questions from
your customers. When you receive a dumb question, most people respond with
a dumb answer.
Erol, Frank and the rest of the crew, everybody at Intercosmos thinks you
are doing a good job!
I have no problem ever getting in touch with anybody at opensrs, I call them
at work, icq them, email them, hell I even I call them at home. So don't
say that you can't get in touch with them.
Donny
*****************************************************
I like dumb questions so much I post them on my wall.
The wall of SHAME!
My favorite today:
I found out which payments I made with the stolen credit card and would like
to repay them with my other credit card, how can I do this?
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Netlogin.com (Oscar
> R. CARDOZO)
> Sent: Tuesday, July 03, 2001 11:54 AM
> To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
> Subject: RE: Support not responding, any problem
>
>
> Well, that is a rule in OpenSRS.
>
> Technical Support is the worst side of that company.
>
> They really need to improve it.
>
> My experience with them has been VERY SAD. They don't answer quickly, when
> they answer they ask you the same you sent to them. Just one or two people
> in there know what they are supporting.
>
> OpenSRS, please improve that service, and change your TechSupp
> representatives.
>
> oC
> Oscar R. CARDOZO
>
>
>
> -----Mensaje original-----
> De: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]En nombre de [EMAIL PROTECTED]
> Enviado el: Martes, 03 de Julio de 2001 08:50 a.m.
> Para: [EMAIL PROTECTED]
> Asunto: Support not responding, any problem
>
>
> Hello,
>
> I have been facing 2 or 3 urgent issues, However, emails sent to
> [EMAIL PROTECTED] even on June 1, 2001 have not been replied.
> Some of them
> are very Urgent in nature, Please suggest me what to do ?
>
> Regards
>
> Ashish
>
>
>
> _________________________________________________________
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>
