RE: Support not responding, any problem

[Netlogin.com \(Oscar R. CARDOZO\)]

I am glad to read that!

My only experience has been by e-mail.

-----Mensaje original-----
De: Kris Benson [mailto:[EMAIL PROTECTED]]
Enviado el: Martes, 03 de Julio de 2001 10:43 a.m.
Para: Netlogin.com (Oscar R. CARDOZO)
CC: [EMAIL PROTECTED]
Asunto: Re: Support not responding, any problem


"Netlogin.com (Oscar R. CARDOZO)" wrote:
>
> My experience with them has been VERY SAD. They don't answer quickly, when
> they answer they ask you the same you sent to them. Just one or two people
> in there know what they are supporting.
>
> OpenSRS, please improve that service, and change your TechSupp
> representatives.

I've had no problems with their phone support... I usually explain the
problem to the first level tech (and 90% of the time get immediately
transferred to second level, the other 10%, the tech tries to solve it but
always ends up putting me through to second level support).

Anyways, 5-10 minutes on the phone with the support people usually gets me
the answer I need.

-kb
--
Kris Benson
ABC Communications
+1 (250)612-5270 x14
+1 (888)235-1174 x14