I think NSI is changing to Verisign because they know NSI's reputation
is so bad. I saw a commercial for "Verisign" on TV last week. It
looked just like NSI's usual commercials, but instead they said
"Register your domain through Verisign". However, the address at the
end of the commercial (under the Verisign logo) was
www.networksolutions.com.
ST
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Jack Broughton
Sent: Tuesday, July 31, 2001 1:01 PM
To: [EMAIL PROTECTED]
Subject: Separation of Verisign and NSI?
Not sure if anyone else has seen this but I was just faxed a letter from
a client of ours which throws into some confusion (for me anyway) the
"arm's length" relationship perported to exist between NSI and
Verisign. NSI tech support people have proudly claimed that they can't
just walk down the hall and deal with Verisign or their policies,
they're treated exactly the same as any other registrar.
This letter, with Verisign letterhead, logo and address has a bold
heading of:
"Service Update
Immediate Action Required"
It starts:
Dear Customer,
As your provider of online identity services, we're always looking for
ways to better serve you and keep you informed. Please note that, as of
this notice date, our records indicate the product(s) and service(s)
listed below have expired.
Renewing your services is easy with our new account manager tool. Go to
http://www.networksolutions.com/renew/ There you wiill see an itemized
list of your product(s) and services including their expiration dates.
Be advised that no additional fees have been incurred for the expired
services you've been receiving to date. We must now ask for payment to
continue serving you. Please act today!
[Another paragraph continues with the phone number if you can't use the
web interface and what to do for forgotten passwords]
Thank you for your business! We're committed to providing you with
everything you need for a powerful, successful Web presence.
Sincerely,
F. Michael Kyle, VP, Customer Service
So... is my client getting their domain services from NSI or Verisign?
I thought the distinction was supposed to be clearer. (Client gets it
from NSI, NSI gets their gTLD stuff from Verisign.) I guess Verisign
has decided to help NSI in their campaign of confusion causes fear,
uncertainty and doubt in clients and as such their hope is that clients
will find it easier/safer to remain with NSI.
