Hello Jonathan,
Saturday, August 04, 2001, 6:38:50 AM, Jonathan Wray wrote:
> yes, but have you dealt with Equifax? my current log with them shows 4
> emails and 2 voice messages that have yet to even acknowledged; much less
> responded too. its real easy to become a 'reseller' for them; just do not
> expect them to do anything but ignore you.
> i placed 2 cert orders with them. the first was lost, no charge was made,
> and no acknowledgement of the request was received. the second time i did
> the document dance again, and again received no reply nor acknowledgement
> or the order. seven days later i sent a bitchy email, and within 4 hours
> received my cert with an auto-response form letter.
> after they did not reply to the next 3 emails i sent them, i called twice
> and left voice mail. then i sent another email a week later. nothing but
> silence from them.
> at this point, i would not trust Equifax to cross the street.
Isn't it strange how these things work sometimes? I've had exactly
the opposite experience with them. Whenever they had a problem with a
submission, I've always gotten a call the same day and usually had the
certificate by the close of business.
I guess, as with most businesses, the odds catch up with them.
I do know they are changing the way bulk/partner accounts are handled
right now.
Speaking of SSL certs, has anyone checked out
http://www.freessl.com/ yet?
--
Best regards,
William X Walsh <[EMAIL PROTECTED]>
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