Hello, Nathan! I'm Mike MacLeod. I manage the OpenSRS technical support department. I just received a copy of your email. First, I'd like to apologize for your bad experience. We do take our resellers' concerns seriously, including the level of service we provide so that our resellers may serve their own clients. If you feel we haven't done a good job of supporting our client, and he therefore cannot accommodate you, then we'll do our best to rectify the situation. If you can provide me with the details you've outlined below I'll start investigating. I can't promise you an instant response as I'll have to take some time to gather facts and review events with our team, but I can tell you I'll get to the root of the problem and do my best to provide you with some kind of satisfaction. I hope this response will suffice. Please get in touch with me at your earliest convenience. Mike MacLeod Manager, OpenSRS Technical Support > If you are an OpenSRS representative and desire information on which > OpenSRS reseller I am doing business with, what domains I registered, and > what username my account is under, please contact me privately. > > Thank you for taking the time to consider this matter. -- "Linux is a cancer that attaches itself in an intellectual property sense to everything it touches." -Microsoft CEO Steve Ballmer
