Hi Philippe - This is a very fair and important remark. I am sure that many resellers have watched us evolve (and sometimes regress) with interest in the last few years. From my experience, many of you face the very same challenges we have and do, and in many cases empathize with our situation.
I am pleased that you note the general quality of our staff. I could not agree more that we have been generally *very* fortunate in getting great people to work with us (this even include a large segment of our partners IMHO). There is no question that we need to better define and execute against planning and communication within our organization. While I do feel that you can never reach perfection, and that continual vigilance is the only way to achieve this, we still have a ways to go before I will be close to satisfied. Having said that, I am happy to report that I feel we have made significant progress along this continuum, starting with the classic first step in any problem solving journey: as a group admitting that we have a problem. While the fruit of our efforts to date may not yet seem apparent to you, they are visible from my internal perspective. I feel confident that you will notice many differences over the coming months. (don't expect us to get everyhting right on the first pass though! :) ) Regards, sA At 05:28 PM 11/13/01 +0100, Philippe Landau wrote: >At 12:38 Uhr -0500 11.11.2001, Elliot Noss wrote: > >Also, be assured that none of this is distracting development > >away from the core business. > >is there anything you can do to make sure promised corrections >don't get delayed infinitely as often as they currently do ? >maybe someone could be elected to do QA and be sure to regularly and >systematically communicate progress updates about outstanding issues ? > >you seem to have a sense for selecting marvellous and dedicated developers, >helpdesk, back-office and management people, >but they seem pretty much in the dark about priorities and timelines. >the improvising, informal and joking way of managing is very sympathetic, >but it can't be all, if you are intended in increasing success, can it ? > >kind regards philippe, http://InternetRoot.com > > --- *** --- > >At 15:00 Uhr -0500 31.10.2001, Cliff wrote: > >When a customer doesn't respond to Verisign quickly enough and the order > >is cancelled, is there to way to easily re-enter the order? Or does the > >customer have to go through the entire process again? > > --- *** --- > > >This is ......currently busted. ;) > >It was implemented and then it broke and we are still > >waiting for the fix to go into place so it will work. > >Im not sure what the ETA is on the fix, but i will check and see! Scott Allan Director OpenSRS [EMAIL PROTECTED]
