Chris, We found the source of this problem; it would have been happening intermittantly since our system move (but not ALL the time). It was tricky to track down, since it wasn't happening all the time. We got some information offlist that it was approximately 2 or 3 times out of 10 (when forcing a reload of the page) that would cause this issue, and it was ONLY with the transfers page. Our own investigation showed that the problem rate was actually less than 1% of visits to this page; some customers may have experienced different mileage if they happened to be connected to a problematic process.
Apologize to Dave for the inconvenience, let him know that this interface has been live for almost 2 years, and we thank him for his feedback as it helped us track down this problem. Charles Daminato OpenSRS Product Manager Tucows Inc. - [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Chris > Sent: January 2, 2002 4:52 PM > To: [EMAIL PROTECTED] > Subject: (opensrs) Problems with customer-approvable transfers > > > I just got this "feedback" from a customer. Are there known > system problems > right now? > > Thanks, > Chris > > > Chris, > > > > FYI > > > > As you know, after you initiate the transfer, I get an email > from opensrs > > asking me to go to their website and confirm the transfer. > > > > I just completed all 5 and NOT A SINGLE ONE WORKED CORRECTLY > THE FIRST TIME. > > > > Some took me 2-3 tries. > > I followed the instructions EXACTLY and got error messages. > > > > For example, > > I entered the domain name, the password (as pasted from the > email) and my > > phone number. > > I then check the "Accept Agreement" box and clicked submit. > > Then I would get an error message telling me that I had to > accept or reject > > the Agreement. (Hello, I just did that.) > > > > This interface is NOT ready for prime time. > > God help the people who are less patient than I am. > > > > ,dave >
