Something we heard a couple weeks ago but have not been able to verify
(frankly, I find it hard to believe):
A customer of ours was having a hellish time transferring from NetSol
to us, over three attempts declined. He called numerous times and kept
escalating a ticket until he finally (apparently) talked to somebody
at NetSol who told him any email responses to transfer requests which
are mime encoded are rejected automatically and to reply to the NetSol
transfer confirmation request in plain text email only. Our customer
did so and it went through next shot.
Many mail readers, i.e. Outlook, send email using some sort of mime
encoding (i.e. plaintext followed by html, etc) so according to this,
all those would fail.
The reason I find it hard to believe is because I think our numbers of
failures would be higher than they are, but its worth a shot: make sure
your customers responses to NetSol confirmation requests are in plaintext
only.
-mark
On Sat, 16 Mar 2002, [EMAIL PROTECTED] wrote:
> On 3/16/02 3:45 PM, "erol M" <[EMAIL PROTECTED]> wrote:
>
> >
> > Did your clients speak to the registrars that denied the transfers to see
> > why they rejected them? They would have the answers to this.
>
> I don't mean to sound (too) flippant but the answer to your question is
> "Obviously our clients did not speak to the registrars for if they had and
> received an answer, I wouldn't have asked the list".
>
> The rejections both came in today and our clients are busy enjoying their
> hard-earned weekend (so why am I here? nevermind...). Of course, we will
> suggest to our clients that they ask their current registrars but after two
> transfer attempts thus far, our experience has shown that most clients give
> up and stay put.
>
> Hence my query to the list.
>
> MC
>
--
mark jeftovic
http://www.easydns.com
http://mark.jeftovic.net
