Hi Frank, I appreciate you taking the time to respond.
The .ca name is the one that has expired, and no, they don't have the .on.ca anymore. I am still worried about them losing the domain. The other reseller doesn't even mention they do domain registration anywhere on their website! They are a small company and I don't think they do a lot of registrations. Perhaps confusion is the root of the problem there. Thanks also for resending that notice. I noticed you have to be an existing active registrant so I won't even be able to register it this way correctly. Is that still true? Thanks, Heather -----Original Message----- From: Frank Lemire [mailto:[EMAIL PROTECTED]] Sent: Friday, April 12, 2002 11:06 PM To: Heather Peel Cc: [EMAIL PROTECTED] Subject: Re: Urgent advice needed Heather, due to the fact the domain is going to hit the 30-day mark in 2 days, there is little we can do considering it is now the weekend. I will bounce you a copy of the original announcement made about how to register domains once they are in the TBR (to be released) state. Your client, since they have the .ca domain have the ability to block anyone else trying to register the .on.ca domain - so you dont need to worry about losing the domain. As for the refusal to renew the domain, if your client has their manage login/password, it would seem to me that they could use the current RSP's renew.cgi or equivalent if they have a public renewal interface - it is the login that's required, not a valid admin contact. If they're doing all their renewals via the RWI, I cannot see a reason why they'd refuse to renew it. Although without knowing all sides of the story, it's hard to know for sure, it could simply be confusion on the part of the RSP. Hope this helps. On Fri, 12 Apr 2002, Heather Peel wrote: > Hello, > > Sorry, this is going to be a bit long but I want to cover all of the facts. > > I have a client with a fairly good .ca domain which expired March 14. They > have been trying to get the domain which is registered at another tucows > reseller transferred to us. The owner used to have the equivalent .on.ca > which he dropped when he got the .ca name, however, he never updated his > email address so now the admin email is not current. He obviously never got > the renewal notice from the other reseller and didn't know there was a > problem until the domain stopped working. He asked us to transfer it, but I > told him I couldn't do anything unless his email address was updated. He > did have the tucows login and tried to update his email address, however he > didn't have the CIRA account number and password so he wasn't able to > complete the request. > > We were told by opensrs support to have him fax them a request to update the > email address along with government ID which apparently he sent through last > saturday. I know one week is not enough time to do this as it usually takes > a minimum of two weeks with all of the confirmations that CIRA requires. My > suggestion to the client was to go back to the original reseller and simply > renew the domain with them for another year. Heres the clincher, the > reseller is refusing to renew the domain because the admin email is not > correct! I can't believe that, but that is what the client says. The > domain will probably be released by CIRA on Sunday. > > Any staff at Opensrs reading this I would be really appreciative if you can > suggest a way out of this...I'm worried he will lose the domain. Also, what > is the procedure for registering the dropped domains at CIRA? We just try > to put it through like a normal registration? Is there still a list on the > CIRA website that has a list of the expired names? > > I'll notify support on this also, but it's now the weekend ... and of course > the client didn't get in touch with me until tonight (sigh). > > Thanks, > > Heather > The Net Now > > >
